Digital with Heart
Valued Members:
One of the things our members love most about Logix is the personalized service they experience when visiting a branch, calling our contact center, or chatting with a live representative online. What do these interactions have in common? Our dedicated team of Logix employees, who work hard to deliver what we call “Banking with Heart.”
At Logix, we strive to ensure every interaction makes you feel welcomed, significant, and engaged. This commitment sets us apart from other financial institutions and has once again earned us recognition as a Best-in-State Credit Union in California by Forbes. This accolade reflects the high ratings you, our members, give us for trust, service quality, financial advice, fees, and ease of navigating both our digital and in-person services.
But what if you could feel just as welcomed, significant, and engaged while managing your money digitally? That’s the journey we’re embarking on, and you will begin to experience it more when interacting with us digitally over time. After listening to members who generously shared their feedback, we heard one clear message: bringing the Logix heart to our digital channels is essential—and it’s what will continue to set us apart. We call it “Digital with Heart.”
“Digital with Heart” is about transforming your online and mobile banking experience. With enhanced features, we’re making our digital services faster, smoother, and more personal. Our goal is to provide the same warmth, care, and support in the digital space that you’ve come to expect from us in person—helping you reach your financial goals with ease.
Rest assured, we’re not becoming a digital-only bank. You’ll continue to have access to our wonderful team when you need us, whether in person, by phone, or online. We care deeply about helping you achieve your financial goals and are committed to making it easy for you, no matter how you choose to bank with us.
What to expect
The first step in this transformation is the launch of our new Online Banking and Mobile Banking platform, which will begin later this year. Both platforms will provide the same functionality you use today. In 2025, you’ll start seeing improvements to the design and navigation of our website, Online Banking, and the Mobile App.
There is much more to come and I look forward to sharing updates on our “Digital with Heart” journey as we make progress. We’re excited to welcome you to a new digital banking experience—one built with heart.
Sincerely,
Ana E. Fonseca
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Earn $50 when you refer a new member*
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Limited time offers.
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At Logix Federal Credit Union, our members are at the core of everything we do. That’s why we want to inform you early about the upcoming closure of the Valencia Promenade Branch, effective Saturday, December 14, 2024.
This branch, located at McBean Parkway and Magic Mountain Parkway, has proudly served our members since 2012. However, after a thorough review, we’ve made the decision to close this location due to overlapping coverage from nearby branches, allowing us to optimize future branch and digital services.
Members By Choice, HumanKind by Nature
As a service member advocating for post-traumatic stress disorder (PTSD) victims and military sexual trauma (MST) survivors, Tara Neitzel’s compassion for others shines through. For years, she has helped fellow service members express complex emotions and process sensitive experiences through creative multimedia. While initially focused on producing personal videos for service members, an unexpected diagnosis inspired her to embrace a new community of brave individuals.
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How Scammers Use Social Engineering to Steal Money
As digital payment scams become more prevalent, they are also more sophisticated, making them harder to detect. Scammers employ what is known as “social engineering” to manipulate people into revealing sensitive information. It’s all about the psychology of persuasion. These scammers take advantage of human nature, aiming to lower your defenses so you’ll act on impulse rather than reason.
Let’s look at some examples of how social engineering uses the powers of persuasion to steal personal information and money:
Pretexting
Building a solid pretext or a fabricated scenario is an important aspect of social engineering. Hackers often research their victims in advance to get a sense of the victim's personal and professional life to help establish the right pretext with which to approach a victim. This information can easily be found by a simple internet search or by reviewing social media activities.
Pretexting is typically the first step in a broader scheme to steal from you. The scammer then pretends to be someone you trust, possibly a representative from your financial institution or a government worker offering loan forgiveness. It often starts with a friendly “hello” and a convincing story that leads the victim to hand over sensitive information that can be used to
steal money or commit identity theft.
Baiting
Baiting uses the false promise of an enticing item, such as a monetary reward or free movie download, to trick the unsuspecting consumer into opening a file or providing sensitive information, like their login credentials. Instead of the attached file being the movie or other reward, it is actually infected with malware that will encrypt or take control of the individual’s data, allowing the attacker access to personal information.
Phishing
Phishing is one of the most common types of social engineering attacks, typically in the form of emails or text messages that look like they are from a reputable source, like your financial institution, informing you of an urgent matter that needs your immediate attention. The message may include a link to a fake website that looks legitimate and suggests that you must provide personal information in order to remedy the urgent issue. This can result in the scammers gaining access to your accounts or learning important details about your identity.
How to Combat This Psychological Manipulation
Knowledge is key. Now that you know what to look for, follow these tips to help protect yourself.
1. Delete requests for personal information or passwords. No one should contact you for your personal information. Not even your financial institution.
2. Disregard offers for help or requests of help from those you don’t know. Especially if unsolicited.
3. Avoid tempting offers. Though it may be difficult to pass on what appears to be a great offer, don’t just dive in. If it seems too good to be true, it probably is. If you’re really interested, take a step back and do some research. Confirm that the company is legitimate by researching reviews. If they are reputable, call the company allegedly offering the deal to ensure the offer came from them and not a scammer pretending to be them.
4. Verify contacts. Scammers usually imitate legitimate companies by mimicking their names in emails or using caller ID spoofing. You can check their authenticity by looking at the domain name of an email address or hanging up on an unsolicited caller, verifying the legitimate phone number, and calling back.
If you suspect suspicious activity, contact the alleged company directly. If you have received something from Logix that seems suspicious, contact us at (800) 328-5328.
>> Click here for more fraud-related resources
New Auto Loan Rates
Logix in the Community:
Let's Celebrate
As we get closer to year’s end, we will be celebrating the holidays in the community. Please join us for these Saturday festivities!
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Santa Clarita November 16 |
Thousand Oaks December 7 |
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Pasadena December 7 |
Kiwanis Holiday Parade and Festival Chatsworth December 15 |
Logix Helps Make Homeownership a Reality with FHLB's Middle-Income Down Payment Assistance Program
At Logix, we're committed to helping our members achieve their dreams of homeownership. Logix participated in the Federal Home Loan Bank of San Francisco’s (FHLB) Middle-Income Down Payment Assistance Program (MDPA). This program has been a game-changer for aspiring homeowners who’ve faced challenges saving for a down payment. While the program has reached capacity, we're constantly looking for new opportunities to help our members unlock the doors to their dream homes.
Breaking Down Barriers to Homeownership
The MDPA program addresses one of the most significant hurdles middle-income households face: the substantial down payment required to purchase a home. The MDPA program provided grants of up to $50,000 to eligible homebuyers. These grants could be used for down payment and closing costs, significantly reducing the upfront costs of purchasing a home. By providing grants to eligible homebuyers, programs like this helps make homeownership more accessible and affordable. We’re proud to have been selected by FHLB to participate in this incredible initiative, and we’re excited to keep exploring similar programs that help us make homeownership more accessible for our members.
Making Dreams Come True
Grants like these make a tremendous difference in turning the dream of homeownership into a reality. We're proud to announce that we were able to assist two Logix members in securing the maximum grant of $50,000 each in 2024. This has been pivotal in helping them take that critical step toward owning their own homes, and we couldn’t be more excited to have been part of their journey.
Our Commitment to You
At Logix, we go beyond being just a financial institution – we're dedicated partners in your journey toward achieving your financial dreams. We actively participate in programs like the MDPA to provide valuable support to our members.
If you’re thinking about buying a home, there are various programs you might be eligible for, and we’re here to help you navigate them. Our seasoned mortgage specialists are committed to guiding you through every step and exploring all available options tailored to your needs.
Let’s make your dream of homeownership a reality together. At Logix, we don’t just help you secure a mortgage; we help you build a brighter future.
Connect with our team today to discover how we can assist you on your path to owning a home.
Navigating the Three Stages of Wealth Management: How Logix Can Help
Financial success often hinges on understanding and navigating the three stages of wealth management: accumulation, preservation, and distribution. Each stage is critical and requires a tailored approach to ensure long-term financial stability and prosperity. Let's delve into how your credit union can be a pivotal ally in guiding you through these phases, addressing key themes such as emergency funds, retirement planning, and estate planning.
Stage 1: Wealth Accumulation
- Emergency Fund: Build a fund covering 3-6 months of expenses.
- Borrowing: Use strategic loans for home or business.
- Insurance: Disability and life insurance protect income.
- Retirement Planning: Start early with retirement accounts.
- Investing: Diversify investments for long-term growth.
- College Planning: Use 529 plans for educational savings.
Stage 2: Wealth Preservation
- Cash Reserves: Maintain reserves with money market accounts or CDs.
- Estate Planning: Ensure proper wealth distribution through wills/trusts.
- Long-Term Care Insurance: Protect against medical care costs.
- Annuities: Steady income during retirement.
- Medicare: Understand coverage options.
Stage 3: Wealth Distribution
- 401(k) Planning: Minimize taxes and create retirement income.
- In-Service Distributions: Access retirement funds while working.
- Estate Planning: Execute estate distribution properly.
- Home Buying: Mortgage products tailored for each stage of life.
Conclusion
Navigating the stages of wealth management—accumulation, preservation, and distribution—requires strategic planning and informed decision-making. Logix is more than a place to store money; it’s a partner in your financial journey. From setting up an emergency fund and investing for retirement to planning your estate and managing distributions, the comprehensive services and expert advice available at your credit union can help you achieve financial stability and peace of mind.
By understanding and leveraging the resources and guidance Logix provides, you can confidently navigate each stage of wealth management, ensuring a secure financial future for yourself and your family. Remember, the journey to financial wellness is ongoing, and with your Logix by your side, you’re well-equipped to face whatever comes your way.
The financial consultants of Logix Financial Services are registered representatives with, and Securities and advisory services are offered through LPL Financial (LPL), a registered investment advisor and broker/dealer (member FINRA/SIPC). Insurance products are offered through LPL or its licensed affiliates. Logix Federal Credit Union (LFCU) and Logix Financial Services are not registered as a broker/dealer or investment advisor. Registered representatives of LPL offer products and services using the name Logix Financial Services, and may also be employees of LFCU. These products and services are being offered through LPL or its affiliates, which are separate entities from and not affiliates of LFCU or Logix Financial Services. Securities and insurance offered through LPL or its affiliates are:
| Not insured by NCUA or Any Other Government Agency | Not Credit Union Guaranteed | Not Credit Union Deposits or Obligations | May Lose Value |
NMLS ID 503781
Federally Insured by NCUA